Hey there! Whether you’ve got a question about our gear, need help with an order, or just want to share your latest camping adventure—we’re all ears. Seriously, we read every message that comes in, and our founder, Jake, still replies to most of them personally. (He’s old-school like that.)
Fun story: Last year, a customer emailed us about a tent zipper issue. Jake not only fixed it but ended up redesigning the whole zipper system based on their feedback. That’s the kind of stuff that gets us excited—your ideas actually shape what we do.
Prefer live chat? Look for the little campfire icon in the corner—that’s us! Though fair warning: If it’s after hours, you might get Jake’s corny camping jokes instead of an instant reply.
Honestly? We’re not just here to sell gear. We want to talk about gear. Like that time a customer convinced us to stock portable espresso makers—now they’re our best-selling camping accessory. Got a wild idea? Try us.
P.S. If you’re emailing about a return, include your order number. If you’re emailing about your epic Yosemite trip, include photos. (We live vicariously through those.)
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